Customer Service
ITCube Customer Service center India provides integrated offshore customer service solutions through our core industry practices. We leverage the deep domain expertise in our industry segments to better understand and serve our customers' needs.
We help clients from various verticals address customer service across various delivery channels. These channels include:
- Voice-based customer service
- Email and fax management
- Live chat support
ITCube's Offshore Customer Service has a large talent pool, extensively trained in customer service skills, including voice and soft skills, email and chat support services, inbound cusotmer services, customer-specific systems and processes, as well as contextual knowledge of the business/product they service
Key Performance Measures
- Call quality & end-customer experience
- First call resolution
- Call handle & transaction processing time
- Accuracy of transactions
