BUSINESS PROCESS OUTSOURCING

Helping Turn Strategies into realities is what we enjoy most

The concept of Outsourcing is to allow you to focus on what you do best and what is critical for your business. The high volume repetitive work which is often required in a business, lends itself to outsourcing. The benefits are not only reduced costs but also management of the activity by results. ITCube‘s Offshore IT services is extended to its clients by virtue of the fact that we have built a relationship founded on trust and quality of management.

Whilst many IT Outsourcing companies rely on high volume work of one specific kind, often call centers, we tend to focus on internet enabled processes where a part of the workflow is executed in our facility. Our dedicated Contact Center (call center)  is managed by a dedicated  team of managers and  is certified  ISO 27001  for data security.

SERVICE OFFERING

Consulting to Fulfillment

Consulting: Clients think I am a colleague, not a consultant!

Over the  last decade outsourcing services of business process  is one of  the many ways business organizations has reduced costs and increased revenue. This phenomenon is now rapidly being adopted by mid-sized organizations.  The  senior  management  is  often  too  close  to  the business  to  see  what  aspect  of  its  operations  is  suitable  for outsourcing.  ITCube’s leadership  is comprised of consultants with  long years  of  experience  in  many  different  industries  and  is  adept  at becoming  thought partners  to  identify  these aspects  that should be outsourced and also determine  the ROI on  the project.
 

ITCube BPO identifies how these processes can be web enabled and if necessary, actually develop the software to allow these processes  to  function  in an outsourced  facility. Metric and  reporting  is  the only way  to  control  the outsourced process and  realize  if  the proposed gains are being achieved. Our experience  in multiple  industries over the last 20 years allows us to quickly determine what metrics will allow your managers to understand the efficacy of the outsourced process. Often outsourcing solutions cannot be achieved unless the process is web enabled so  that distance and  time  is an advantage as opposed  to a hindrance.

EXECUTION

Leveraging Technology and Processes to let customers achieve their goals

The commitment  to deliver on our  recommendations  instills confidence and does not stretch our client’s existing  resources. The  lessons we have  learned over many engagements are shared with  the client  to significantly reduce risks. Our dedicated outsourced center staff is specific to a process and is controlled and supervised  in a state of  the art  facility. To ensure success, we provide  for all kinds of eventualities and plan well in advance for replacement of staff, growth of staff, assessment of workload, provide for inefficiencies due to repetitiveness, quality control and daily reporting.   Our recruitment and training center is constantly planning well  in advance so  that  the work  flow  is uninterrupted. Our flexibility in undertaking different kinds of internet enabled process also extends to innovative ways of billing  to our clients. Staring with  fixed cost work, we are able  to move  to a performance based  fee or a combination of the two. Our clients often want us to initiate and grow processes to a point that they can take these over under their own corporate identity. Our flexibility extends to Build, operate and transfer models so that at no  time do our customers  feel venerable  in handing over a process  that  they no  longer have ownership over.

SUCCESS

Distances often result in differences of languages, attitudes and culture. Our local presence in US and UK allows us  to  interact with  the customer  in  their  time zones and  thereby  the customer  from many of  these  issues. Our methodologies  are  also  geared  towards  these  types  of  processes. We  develop  detailed  flows  and measurement  points. This  leads  to  knowledge  about  quality  controls  and  also  the  skill  sets  required  in executing  the assignment. Practically all our assignments  involve a proof of concept  (POC) execution  to ensure  that  the right software, people and metrics are  in place  to ensure success. The experiences during  the POC  allow  us  to  define  the  responsibilities  of  the  team, work  volume,  determine  the  quality  points  and determine control points and  the  lead  time  to scale up.

REPRESENTATIVE PROJECT PORTFOLIO

BOT Basis

We identify how these processes can be web enabled and if necessary,  actually  develop  the  software  to  allow  these processes  to  function  in  an  outsourced  facility. Metric  and reporting  is  the only way  to control  the outsourced process and  realize  if  the proposed gains are being achieved. Our experience in multiple industries over the last 20 years allows us  to quickly determine what metrics will allow your managers to understand the efficacy of the outsourced process. Often outsourcing cannot be achieved unless  the process  is web enabled  so  that  distance  and  time  is  an  advantage  as opposed  to a hindrance.

Voice Based Support

Business challenges like inadequate sales, lumpy quarters in addition to the fact that good strategic sales reps not making cold calls, further make business decisions complex.   Inside sales reps are expensive and hard to measure. It is difficult to get  through  to decision makers. Through our delivery center  in India,  ITCube helps  in providing business  services  to help Clients  increase  sales by  spending  the minimum possible. Our team of experts accelerates the process of connecting to new prospects or existing prospects of our Clients customer base. Currently our  team of 80 people helps  in providing a modern approach on  lead generation services  thus providing a win-win situation  for both seller and  the buyer. 

Medical Records Summarization

Multiple Medical records of patients involved in Litigation are used by lawyers and insurance adjudicators. They are often difficult  to  interpret,  full of abbreviations and  redundancies. Our  trained  manpower  works  on  scanned  images  for summarization and are assisted by hi tech tools that expand on abbreviations and convert  the  records via software  into one indexed  and  hyperlinked  PDF  file  that  substantially  saves time.

E-COMMERCE

Business challenges like inadequate sales, lumpy quarters in addition to the fact that good strategic sales reps not making cold calls, further make business decisions complex.   Inside sales reps are expensive and hard  to measure.  It  is difficult  to get  through  to decision makers. Through  our  delivery  center  in  India,  ITCube with its Offshore IT and Outsourcing services  helps  in  providing business  services  to  help  Clients  increase  sales  by  spending  the minimum possible. Our  team of experts accelerates  the process of connecting  to  new  prospects  or  existing  prospects  of  our  Clients customer base. Currently our team of 80 people helps in providing a modern approach on  lead generation services  thus providing a win-win situation  for both seller and  the buyer.