ITCube's Build Operate Transfer (BOT) Service model gives your business the flexibility of partnering with a well established, trusted local partner to setup your subsidiary overseas efficiently over a period of time. On completion of the decided time span, we transfer the assets and handover the operations along with manpower to you. In other words, we create a dedicated offshore development center for your growing business requirements. In addition to this, we also provide your business with innovative and cost-effective solutions for your expansion plans.  

 

ITCube BPO with its unparalleled Flexibility and Scalability has supported numerous clients globally with its BOT model. Apart from a swift startup to address your operational needs, we provide you the most cost effective and  proficient solutions. We ensure that each of our clients benefit by providing them with a high value package that comprises of People, Processes and Technology that is tailor made to suit their business needs.

 

Our organization becomes an extension of your business operations wherein you get all the benefits of outsourcing with the option of retaining total control. We will execute your operations using the best technology and resources available and when you are ready, we gradually transfer the ownership of the entire operations to you. Your business will then control the projects and our competent, skilled technologists become your employees, a permanent extension of your staff, fully integrated into your corporate culture.

 

With our Build Operate Transfer Outsourcing & Offshore model we maintain complete transparency, efficiency and quality with a smooth flow of work. We help you achieve your business objectives under your directions. During the transfer stage, we give our clients the option to retain the same individuals along with the complete processes that brought positive results.

 

 

 

 

 

STREAMLINED OPERATIONS
At ITCube we understand our clients business need for having streamlined operations and effective management processes in place. Which is why we place a lot of emphasis on hiring and training the right people as well as providing them with the right tools to carry out their work successfully.

 

EXPERT DOMAIN KNOWLEDGE
Working with ITCube’s process specialists and experts gives your business an edge over your competitors and helps to establish a better relationship with your existing customers and vendors. Our team consists of Subject Matter Experts (SME’s) that have extensive knowledge in a particular area or topic that is relevant to your business.

 

QUALITY ASSURANCE
Being an ISO 9001:2008 Quality Certified and ISO 27001:2005 Security Certified company we know all about setting high quality standards and operating each of our processes at an optimum quality level. Our employees are regularly trained on Quality and Information security best practices and follow a quality culture which is spread across the organization.

 

COST EFFECTIVE
The build operate transfer model is ideal for businesses that are looking to setup their base offshore. Businesses not only benefit by gaining access to skilled and expert resources, but also gain to profit with the low cost of services.
   

 

CLIENTS AND RESULTS

 

1. Offshore implementation of end to end services for a US Logistics Company:

 

Challenges faced by the client

 

• Increasing profitability
• Improvising Sales and partner tie-ups
• Remotely handling day  to day back office activities
• Maintaining the transparency in processes handled remotely
• Integrating multiple systems as a result of M&A by the client

 

Solution provided by ITCube

 

ITCube mapped the entire operations onsite and understood the clients business objectives and scope of work. Based on that the knowledge transfer process was initiated and ITCube recruited, trained employees and setup processes & reporting mechanisms accordingly. After successfully setting up a team of 10 resources with the help of the client, we demonstrated efficiency and effectiveness in all the back office and sales support related activities.

 

We helped our client by establishing a streamlined operations and process flow in business verticals such as -

• Customer support        
• Data Mining
• Telemarketing
• Back office accounting 
• Debt & Accounts receivables collection

 

The results were so overwhelming that by the end of the first quarter the team ramped up to 25 employees.

 

What all this meant in terms of Benefits for our Client

 

Within a years time of working with ITCube, we helped our client improve their business by -

 

• Successfully reducing their operations cost by 45 %
• Improved Cash flow and Profitability
• Increased Customer satisfaction and Retention levels
• Established a more Focused Sales & Collections Process

 

“ ITCube’s BPO services has helped us keep costs of non-core processes significantly low. Your contact  center agents are doing a great job consistently, I would like to thank ITCube’s team for delivering timely and cost-efficient quality work. ”